Refund policy
Making an Australian or New Zealand Return
We will refund any Roarsome item that you are not completely happy with when you return it to us in a saleable condition within 30 days of receipt. Please note that items must be returned with labels intact and in their original packaging.
Once received and inspected, refunds will be processed within 5-7 business days.
Return Address: Unit B4/1 Campbell ParadeManly Grove Business ParkManly Vale, NSW 2093Australia
Conformity of Goods
We take every care to ensure that the description and specification of our products are correct. However, specifications and descriptions of products on this Site are not intended to be binding and are intended only to give a general description of the products. Furthermore, while the colour reproduction of the products is a close representation, we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used by you.
1) Your Rights under Australian Consumer Law
Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to:
· A replacement or refund for a major failure; and
· Compensation for any other reasonably foreseeable loss or damage
· Have goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure
Nothing in this policy limits your rights under the ACL
2) Change of Mind Returns
We offer returns for change of mind under the following conditions
· Request made within 30 days of receipt
· Item is unused, unopened, and in its original packaging
· Proof of purchase is provided
Refunds for change of mind may:
· Be issued as store credit or refund to original payment method
· Exclude original shipping costs
· Require the customers to pay return shipping
We reserve the right to refuse change of mind returns that do not meet these conditions
3) Damaged, Faulty, or incorrect items
If you receive a faulty, damaged, or incorrect item:
· Please contact us as soon as reasonably possible after becoming aware of it.
· Provide photos or order details
· We will assess the issue in line with Australian Consumer Law
Where a product has
· A major failure you may choose a refund or replacement
· A minor failure we may offer a repair or replacement
Return shipping costs for faulty items will be covered by us
4) Non-Refundable Items
· Gift Cards
· Downloadable digital products
· Personalized products
5) Refund Processing Time
· Once your return has been received and inspected, refunds will be processed within 5-7 business days.
